About Us
From a Vision to a Vanguard: The TacCrate Story
Headquartered in Columbia, South Carolina, TacCrate began not in a boardroom, but in a small gear shed with a big dream. What started as a humble local outfitter has evolved into one of the most trusted names in tactical gear, survival tools, and outdoor essentials—delivering thousands of high-performance products to customers across the nation.
Our state-of-the-art 400,000 sq. ft. fulfillment center ensures every order is packed with precision and shipped fast, securely, and affordably. From everyday carriers to tactical enthusiasts, we serve a growing community that demands quality, consistency, and reliability.
Though we’ve grown rapidly, TacCrate remains a family-owned company, grounded in values like honesty, integrity, and respect. We move at a fast pace, but we never compromise on what matters most: taking care of our customers and improving with every crate we ship.
People often ask how TacCrate got its start. Some assume it was a master business plan—but the truth is simpler. It was part vision, part grit, and a whole lot of timing. What began as a small idea fueled by passion has become a mission-driven brand helping gear up the next generation of prepared and capable individuals.
At TacCrate, Customer Satisfaction Leads the Mission
At TacCrate, Customer Satisfaction is not just a metric—it’s our mission. We go above and beyond to meet and exceed the expectations of every customer because we believe loyalty is earned through reliability, integrity, and consistent service. While many companies overlook satisfaction tracking, we measure it, monitor it, and proudly stand behind our results—because at TacCrate, our customers always come first.
We know that building a solid brand starts from within. That’s why Employee Satisfaction is our second highest operational priority. We invest in our team with competitive pay, continuous training, and professional growth opportunities—because a strong, motivated team powers exceptional customer experiences.
Equally important are our partners and suppliers. Supplier Satisfaction is our third operational goal, and we treat every supplier like a strategic ally. These partnerships help us maintain the quality, dependability, and innovation our customers expect in every crate.
All three of these goals—Customer, Employee, and Supplier Satisfaction—work together to drive everything we do.
Beyond the business, we believe in responsibility and giving back. TacCrate actively supports tactical training initiatives, veteran outreach programs, and youth development in the shooting and outdoor community. A significant portion of our profits is dedicated to empowering future generations and strengthening the communities we serve.
Our Operational Goals
Customer Satisfaction Isn’t a Goal—It’s a Standard at TacCrate
From the very beginning, Customer Satisfaction has stood at the core of everything we do at TacCrate. When we began formally defining our Operational Priorities, we made one thing clear—our customers come first. While many companies in the tactical and gear industry don’t bother tracking customer satisfaction, we hold ourselves to a higher standard—benchmarking against the top-performing eCommerce brands in the U.S. And we’re proud to say we measure up.
Delivering an elite customer experience doesn’t happen by chance. It takes deliberate strategy, operational discipline, and a relentless commitment to excellence. At TacCrate, we listen to our customers, adapt to their needs, and pursue constant improvement across every part of our business.
In 2006, we adopted the rigorous Malcolm Baldrige National Quality Award® Criteria as our blueprint for performance excellence. Our goal? Earn national recognition by 2009. In 2008, we were honored with the Missouri Quality Award, a key milestone on our journey. Just one year later, we met our goal and proudly received the Malcolm Baldrige National Quality Award®—an achievement that only the most disciplined, customer-focused organizations earn.
But we didn’t stop there. In 2015, we earned both the Baldrige and Missouri Quality Awards for a second time, and in 2021, we became only the second company in history to win the Malcolm Baldrige National Quality Award® three times.
For those in operations, logistics, and performance leadership, you know what that means—it’s not just about awards. It’s about delivering unmatched value to the customer, day in and day out.
At TacCrate, excellence isn’t an ambition. It’s the standard we live by.
A Great Place to Work
Innovation-Driven Teams Fuel Continuous Improvement at TacCrate
At TacCrate, continuous improvement is more than a process—it’s our culture. But none of it would be possible without the sharp minds and forward-thinking spirit of our team. Our people are the driving force behind every upgrade, every efficiency, and every elevated customer experience.
Inspired by the Baldrige Criteria for Performance Excellence, we’ve developed a robust framework focused on knowledge sharing, tactical leadership, and real-world problem solving. This system empowers our team members to sharpen their skills, hit their targets, and evolve as professionals—so the entire organization moves forward.
By investing in our people, we invest in our future. At TacCrate, every team member is equipped to lead, adapt, and grow—because that’s how elite teams operate.